Resolved -
We have been monitoring the data that we are receiving from Shopify and are now satisfied that the undocumented API changes they made have been reverted.
For customers who we had to temporarily disable live indexing, this functionality has been fully restored on your sites.
We appreciate your patience during this time, and we’ll continue to keep a close eye on the situation to ensure consistent performance.
Oct 31, 09:35 MDT
Monitoring -
It appears that Shopify has rolled back the undocumented API changes that they made overnight, as we are now receiving data and collections have been restored.
As we have not yet received a confirmation or update from Shopify, we are continuing to monitor the situation.
Once we are confident that additional changes aren't being made by Shopify, we will mark this issue as resolved.
Oct 29, 10:49 MDT
Update -
We are currently awaiting an update from Shopify regarding API changes that they've made.
Search is operational, however we are not receiving properly formatted Collection data from Shopify. Additionally, product data may be stale.
We will provide additional information as it becomes available to us.
Oct 29, 09:58 MDT
Update -
Shopify has begun making changes to resolve the API issue which started last week. As a result of those changes, we are currently experiencing issues with data collection from their platform. Our team is currently investigating the root cause of the issue. We will provide another update within the next hour.
Oct 29, 08:31 MDT
Update -
Shopify has acknowledged the issue on their end is working towards a solution. They have not yet provided us with a timeline. Once they have implemented a fix, we will be able to evaluate if Live Indexing can be re-enabled for customers who were previously running it.
Oct 28, 11:02 MDT
Update -
We are continuing to work on a fix for this issue.
Oct 24, 11:24 MDT
Update -
We are still waiting on a technical response from a third-party provider. While we await their response Live Indexing is disable, however normal indexing functionality was restored with our previous status.
Our next update will be once we've received a response from the third-party provider.
Oct 23, 20:40 MDT
Update -
We’ve identified the issue and implemented a workaround while we await a technical response from a third-party provider.
We’ll keep you informed and provide an update as soon as we have more information.
Oct 23, 15:45 MDT
Update -
We continue to work on a fix to resolve the issue.
We will update you again in approximately 30 minutes.
Oct 23, 14:40 MDT
Update -
We continue to work on a fix to resolve the issue.
We will update you again in approximately 30 minutes.
Oct 23, 13:28 MDT
Update -
Work continues on the issue and we will update you again in another 30 minutes.
Oct 23, 12:53 MDT
Identified -
Our team is still working to resolve the issue for all impacted customers, and we appreciate your patience.
We will provide another update in 30 minutes or less.
Oct 23, 12:23 MDT
Investigating -
We are currently experiencing an issue impacting a subset of Shopify customers, where products may be missing from collections. Our team has identified the issue and our teams are working on resolving the issue as quickly as possible. We will provide another update in 30 minutes or less.
Oct 23, 11:42 MDT
