Searchspring Public Status

All Systems Operational

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Search Operational

Indexing Operational

Autocomplete Operational

SMC ( Searchspring Management Console ) Operational

Product Recommendation Widgets Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2024

Data feed issue with some Big Commerce customers

Resolved - The source of the problem has been addressed and all customers who were impacted have either already been re-indexed, or are in the process of indexing. As those indexes complete, your site will function as expected.
Oct 15, 10:58 MDT

Monitoring - We identified the issue as being a change in the default delimiter for handing BigCommerce data feeds.

This impacted our ability to read the data feed structure for BigCommerce customers. We have corrected the issue and are re-indexing customer's who encountered the error, once the index is complete the problem should be resolved.
Oct 15, 10:10 MDT

Identified - We are currently investigating an issue that is impacting the data structure of some BigCommerce customers.

We believe we have found the source of the issue already and are currently working on resolving it.
Oct 15, 09:43 MDT

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

Product Exclusions for Some Shopify Clients

Resolved - The incident has been resolved and all affected sites are back to normal product exclusion numbers.
Oct 7, 16:47 MDT

Identified - We have detected an issue impacting a subset of Shopify clients, where more products than expected are being excluded. This is due to a recent change on Shopify’s end.

Our engineering team is actively investigating the issue and working towards a resolution. We will provide an update within the next 30 minutes.
Oct 7, 16:30 MDT

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.