All Systems Operational

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Welcome to Searchspring's Status Page

Search ? Operational
Indexing ? Operational
Autocomplete ? Operational
SMC ( Searchspring Management Console ) ? Operational
Product Recommendation Widgets ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024
Resolved - Update: All reports are now fully restored. The team has worked hard and taken measures to reduce the likelihood of an issue like this arising in the future.

We appreciate your patience as we worked through this issue.

Mar 11, 12:15 MDT
Monitoring - We have confirmation of the following:
1. Zero Results Report & A/B Testing reports are fully recovered
2. Product Recommendations Report is still in the process of data recovery
We will update you again once we have more to offer.

Mar 5, 12:05 MST
Update - We received an update from the Engineering team that the Zero Search Results report has been restored through 2/24 so far.

Data for Product Recommendations, A/B Testing & VM reports is still in process.

Feb 29, 12:28 MST
Update - Our engineering team has given us an update and they expect reports to be fully restored by the end of the week. We will update you again once we have confirmation they are back to reporting data as expected. Thank you for your continued patience.
Feb 27, 09:06 MST
Update - The engineering team has advised that data restoration is still in progress for these two reports.
We do not have an ETA yet for when it will be completed.
We will update you as we know more.

Feb 26, 13:23 MST
Identified - Zero Result Searches and Product Recommendations reporting: We want to inform you that there is a known delay in the data populating these reports which started on February 16th.

Our Engineering team is aware of this issue and assures us that there will be no loss of data. They are diligently working on restoring the data. However, due to the large volume of data involved (in the terabyte realm), we anticipate that this process will take several more days.

We are committed to resolving this issue as quickly as possible and we will keep you updated with any developments as soon as they become available.

Feb 22, 10:55 MST
Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024