Searchspring Public Status

All Systems Operational

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Welcome to Searchspring's Status Page

Search Operational

Indexing Operational

Autocomplete Operational

SMC ( Searchspring Management Console ) Operational

Product Recommendation Widgets Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 30, 2020

No incidents reported today.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

Netsuite Indexing Issues

Resolved - All affected Netsuite customers are currently indexing without the error that was causing the issue, and are expected to completed without further issue.
Oct 28, 14:09 MDT

Monitoring - We have implemented a fix for this and are currently reindexing the affected sites. Once all affected sites have indexed successfully we will provide another update.
Oct 28, 13:28 MDT

Investigating - Our team is actively investigating an issue with feed regeneration for Netsuite customers. Our team will continue to update this page with more information as it is available.
Oct 28, 08:54 MDT

Oct 27, 2020

No incidents reported.

Oct 26, 2020

Slow Regenerations / Indexing

Resolved - This incident has been resolved, we've scaled up our indexing process to accommodate the larger queue of indexes, and the queue is being cleared out currently.
Oct 26, 19:43 MDT

Monitoring - A fix has been implemented, and our indexing queue is catching up currently. We have a larger than normal queue of indexes to get through, so indexes may continue to take longer than normal until the queue clears out.
Oct 26, 19:30 MDT

Identified - The issue has been identified and a fix is being implemented.
Oct 26, 19:18 MDT

Investigating - We are currently investigating an issue with our indexing process that is affecting customers who use our 'feed generation' capabilities, this is causing the index process to take much longer than it normally would.
Oct 26, 19:12 MDT

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.