Searchspring Public Status

All Systems Operational

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Welcome to Searchspring's Status Page

Search Operational

Indexing Operational

Autocomplete Operational

SMC ( Searchspring Management Console ) Operational

Product Recommendation Widgets Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 29, 2020

No incidents reported today.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

Searchspring Basic Recommendations Down

Resolved - This incident has been resolved, our engineering team has found the cause of the issue and we have a fix in place. We do not expect there to be any additional problems related to this issue.
Sep 23, 13:16 MDT

Identified - We have identified the issue, and are working towards a solution. We expect to have this resolved for all customers within an hour.
Sep 23, 11:55 MDT

Update - We are continuing to investigate this issue.
Sep 23, 10:50 MDT

Investigating - We are currently investigating an issue affecting customers who subscribe to our Basic Product Recommendations feature. Customers who subscribe to this feature may notice that their Searchspring powered recommendations are not currently populating results on the Product and / or Cart pages where they would normally be included.

Customers using our Product Recommendations+ feature do not appear to be affected.

We are looking into the cause of this and will provide an update here as soon as we have more information.
Sep 23, 10:43 MDT

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.