All Systems Operational

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Welcome to Searchspring's Status Page

Search ? Operational
Indexing ? Operational
Autocomplete ? Operational
SMC ( Searchspring Management Console ) ? Operational
Product Recommendation Widgets ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2021

No incidents reported today.

Apr 20, 2021

No incidents reported.

Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Resolved - This incident should now be resolved. Queue times may be slightly longer than normal as the backlog of indexes clears out.
Apr 16, 08:40 MDT
Monitoring - A fix has been implemented and we are monitoring the results. Indexing may be slightly slower than normal as we work through a slight backlog.
Apr 16, 08:28 MDT
Update - Our engineers are continuing to troubleshoot this issue with top priority. We believe we have found an issue with our indexing scheduler, and we are working on implementing a fix currently. Indexing is beginning to pick up new processes again, but we will have a backlog of indexing processes until we are able to clear the queue back out.
Apr 16, 08:13 MDT
Investigating - We are currently investigating an issue with our indexers that is causing indexing to take longer than expected. We are treating this issue with top priority, and hope to have it resolved shortly.
Apr 16, 07:59 MDT
Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 06:58 MDT
Update - The customers affected by this issue are beginning to clear out, and we expect the indexing queue to drop back down to its normal size shortly. We are continuing to monitor to ensure that everything clears out as expected.
Apr 6, 12:02 MDT
Monitoring - We have migrated the affected indexing jobs to another cluster of servers, and are beginning to run indexing for the affected customers again. Affected customers may notice that the Index Status page seems to be stuck on the 'Waiting on Feed Generation' status for longer than normal until we're able to clear our queue out.

We're currently monitoring to ensure that the queue continues to clear out.
Apr 6, 11:48 MDT
Update - The performance issues should no longer be present. We are continuing to work on resolving the indexing issues and will provide another update within the next 15 minutes.
Apr 6, 11:36 MDT
Update - We are experiencing degraded performance on our Search, Recommendations, and Autocomplete API's related to the indexing failures. We expect these performance issues to be resolved shortly, and will provide an update within the next 15 minutes.
Apr 6, 11:25 MDT
Investigating - We are experiencing an issue that is causing any customer who requires Searchspring to create a data feed for them to not be able to queue their index. The affected customers will not be able to run index updates until we are able to correct the problem.
Apr 6, 11:12 MDT