Snap customers on BigCommerce - brief PLP showing no-result issue

Incident Report for Searchspring Public

Resolved

A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.

Posted Oct 28, 2025 - 12:00 MDT