Product Exclusions for Some Shopify Clients

Incident Report for Searchspring Public

Resolved

The incident has been resolved and all affected sites are back to normal product exclusion numbers.

Posted Oct 07, 2024 - 16:47 MDT

Identified

We have detected an issue impacting a subset of Shopify clients, where more products than expected are being excluded. This is due to a recent change on Shopify’s end.

Our engineering team is actively investigating the issue and working towards a resolution. We will provide an update within the next 30 minutes.

Posted Oct 07, 2024 - 16:30 MDT

This incident affected: Search.