Partial Search API Outage

Incident Report for Searchspring Public

Resolved

This incident has been resolved.

Posted Feb 08, 2024 - 14:54 MST

Monitoring

We have identified the root cause and the issue is now resolved.

Search API service is returning to normal, and the team will be monitoring the systems for the next several hours for any further anomalies.

Posted Feb 08, 2024 - 10:43 MST

Investigating

We are experiencing a partial outage for a subset of customers where the Searchspring search API is not returning results. We are actively investigating.

We will update you here in 30 minutes or sooner.

Posted Feb 08, 2024 - 10:24 MST

This incident affected: Search.