503 Service Unavailable for small subset of customers

Incident Report for Searchspring Public

Resolved

The issue has been fully resolved, and all affected services are now operating as expected.

Posted Jul 23, 2025 - 15:47 MDT

Monitoring

A fix has been implemented, and we are currently monitoring system performance to ensure the issue has been fully resolved.

Posted Jul 23, 2025 - 15:27 MDT

Investigating

We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users.

Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.

Posted Jul 23, 2025 - 15:18 MDT

This incident affected: Search.