Too many database connections / Searchspring Management Console unavailable

Incident Report for Searchspring Public

Resolved

This incident has been resolved.
Posted Jun 06, 2021 - 19:30 MDT

Update

We are continuing to monitor for any further issues.
Posted Jun 06, 2021 - 19:24 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 06, 2021 - 19:24 MDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 06, 2021 - 19:21 MDT

Investigating

We are experiencing an issue in our database that is causing the Searchspring Management Console to be unavailable for some users. A small set of users are also experiencing issues with their indexing. We're working on a fix.
Posted Jun 06, 2021 - 19:20 MDT
This incident affected: Indexing and SMC ( Searchspring Management Console ).
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