We have the incident fully resolved, all systems are stabilized.
Posted Oct 21, 2025 - 21:54 MDT
Update
Systems are back to normal. Team are doing clean ups, expected to mark the incident to "Resolved" by the end of today EST.
Posted Oct 21, 2025 - 09:24 MDT
Update
SMC and reporting panel is fully operational. Search, Indexing, and autocomplete fully back to normal state. We will be monitoring in the next 24 hours before we close this incident.
Posted Oct 20, 2025 - 20:40 MDT
Update
Our Engineering team has brought Indexing Service back. We are still seeing reporting panel fail to render, we are working with our backend team and vendor to bring it back. We will be updating the individual service status in the next couple hours as services stabilize.
Posted Oct 20, 2025 - 18:19 MDT
Update
We are seeing Search/Autocomplete fully recovered. SMC is mostly recovered, experiencing intermittent issue with reporting (not being able to render reports properly). Our Engineering team is still actively working on restoring our indexing services.
Posted Oct 20, 2025 - 17:32 MDT
Update
Reporting in SMC is currently experiencing issues due to the same ongoing AWS outage. We are working on bringing it back.
Posted Oct 20, 2025 - 16:59 MDT
Update
Management Console is back to Operational
Posted Oct 20, 2025 - 16:30 MDT
Update
Our engineering team has taken Management Console out of maintenance mode. We are still working on bringing indexing service back.
Posted Oct 20, 2025 - 16:23 MDT
Update
Search API/Autocomplete API are fully recovered. Engineering team is still working on fixes to bring Indexing service back.
Posted Oct 20, 2025 - 16:08 MDT
Update
Search and Autocomplete is being recovered. Team is working on a fix to bring Indexing and Management back.
Posted Oct 20, 2025 - 15:24 MDT
Update
We continue to observe some instability on AWS side as well as our vendor who's hosted on AWS. Team is still working on restoring the services, while monitoring the restoring effort of AWS.
Posted Oct 20, 2025 - 14:30 MDT
Monitoring
We are monitoring the results for Search, Autocomplete, while waiting for AWS fix to propagate
Posted Oct 20, 2025 - 12:10 MDT
Update
Search API is now back to normal level - we are monitoring
Posted Oct 20, 2025 - 12:10 MDT
Update
Part of the services are brought back to normal level. We are still waiting on another AWS-dependent vendor to come back to normal before we take Management Console back)
Posted Oct 20, 2025 - 12:05 MDT
Update
Updating impact: we have confirmed the impact is confined to the same region (us-east) as AWS has identified. Traffic on us-west and other regions are still fine.
Posted Oct 20, 2025 - 10:37 MDT
Update
In order to protect our system and make sure we get services back as quickly as possible once AWS outage is recovered, we have to put our Management Console into maintenance mode. Users are blocked from making any changes as of now. Thanks for your understanding during this difficult time!
Posted Oct 20, 2025 - 10:28 MDT
Update
We have isolated the problem to be fully related to AWS outages. Indexing, Search functionality and also management console are impacted.
Posted Oct 20, 2025 - 09:41 MDT
Identified
We have identified an incident that our Search API is currently down, post AWS outage. The team is currently investigating, and identified a potential problem.
Posted Oct 20, 2025 - 09:12 MDT
This incident affected: Search, Indexing, Autocomplete, and SMC ( Searchspring Management Console ).