Billing Issues

Incident Report for Searchspring Public

Resolved

This incident has been resolved.

Posted Dec 08, 2017 - 15:00 MST

Identified

Our payment processor, Blue Fin / Capital Payments, has reported issues with billing customers’ credit cards. SearchSpring accounts that are attempting to charge are being marked as “Past Due” at this time. Due to this we will not be disabling any accounts marked as “Past Due”. Once this issue is resolved all charges will be retried. We will keep you informed of any updates as we receive them.

Posted Dec 08, 2017 - 11:41 MST